DTEK DONETSK ELECTRIC NETWORKS, JSC

JSC DTEK Donetsk Electric Grids is your reliable operator of the electricity distribution system in the Donetsk region. We are responsible for the quality and uninterrupted power supply for over 1.8 million household and 39.4 thousand legal consumers, ensuring the vitality of the region and comfort in every home.

The main areas of our activity include: distribution of electricity for household and legal consumers, connection of new facilities to the electricity grid, maintenance and modernization of energy infrastructure, consulting support for customers, as well as the implementation of digital services for convenient interaction with consumers.

We provide a full range of services related to the electricity grid:
– Distribution of electricity: we guarantee reliable and stable electricity supply, ensuring the functioning of facilities of any complexity.
– Connection to the power grid: we connect new facilities, offering a convenient online service ”Simple Connections” with integration through the state application ”Diya” for quick submission of documents and electronic signature. Standard and non-standard connection is possible, depending on the power and distance to the networks.
– Maintenance and modernization: we regularly carry out repair work, technical re-equipment and modernization of power lines, transformer substations and distribution points. We replace outdated meters with modern ”smart” analogues, making significant investments in increasing the reliability of the Donetsk region’s power system.
– Services with metering devices: installation of meters, recording indicators, checking the correctness of their operation, parameterization of multi-tariff meters, sealing and unsealing, as well as ordering services for servicing metering devices.
– Consulting support: our specialists provide comprehensive consultations on all issues of electricity supply.

For your convenience, JSC DTEK Donetsk Electric Networks is actively developing remote service channels. You can contact us via: call center, personal account on the website, official Facebook page, as well as chat bots on Viber and Telegram, which work around the clock. Online services allow you to transfer meter readings without additional registration, submit applications for connection or work with meters, as well as pre-register with customer service centers. Our service centers operate according to the European model, providing services to customers regardless of their place of registration.

We work every day to ensure stable and high-quality electricity supply, restoring networks after damage and introducing the latest technologies for the bright future of the Donetsk region.

DTEK Donetsk Electric Grids is a modern distribution system operator that ensures the stability of electricity supply and the development of the region’s energy infrastructure.